Thank you for visiting our website.
1 Controller information
The entity in charge of the control of any information obtained through this web form (referred hereinafter as the “Controller” or “Eurofins” or “ECL”) is:
Eurofins Central Laboratory LLC
Eurofins Central Laboratory LLC
2430 New Holland Pike
Lancaster, PA 17601
Eurofins respects the privacy of all users of its website and ensures that the personal information received or provided by you through our websites is treated as confidential.
Attn. Global Data Privacy Officer
2 Which information does Eurofins collect about me?
Eurofins may obtain information about you when you use this website.
The information we collect about you includes:
- your identity (such as Internet Protocol Address);
- device event information such as browser type, browser language, the date and time of your
request and referral URL;
- your preferences (if applicable);
- your location;
- what content you view or pages you visit;
- search enquiries you make using our site search.
How does Eurofins collect information about me?
We collect information about you when you use our website or view content provided by Eurofins. Part of this information is automatically collected through cookies and stored in server logs. We also use various technologies to determine location, including IP address that may, for example, provide Eurofins with information on what country or city you are in.
3.1.1 What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.
There are various sorts of cookies. Some cookies, as narrated below, extend the functionalities of our website and enhance your experience using our website, others are critical to its proper functioning and the website may not work without them.
3.1.2 What cookies does ECL website use, for which purposes and how long are they kept for?
This cookie can be set to prevent the tracking code from sending any information to Eurofins Central Laboratory. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to Eurofins Central Laboratory. (Expires: 2 years)
This cookie is used to test whether the visitor has support for cookies enabled. (Expires: Session cookie)
This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before. (Expires: Session cookie)
This cookie is used to consistently redirect visitors to the language version of a page in the language they’ve selected on this top-level private domain in the past (if such a language version exists).
When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.
hs-messages-is-open (TTL 30 minutes)
This cookie is used on the visitor UI side so Eurofins Central Laboratory can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity.
hs-messages-hide-welcome-message (TTL 1 day)
When you dismiss the welcome message in your messages tool, a cookie is set to prevent it from appearing again for one day.
Consent banner cookies
The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). (Expires: 2 years)
This cookie is used for to keep track of a visitor’s identity. This cookie is passed to Eurofins Central Laboratory on form submission and used when de-duplicating contacts. (Expires: 10 years)
This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. (Expires: 30 min)
Whenever Eurofins Central Laboratory changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. (Expires: None. Session cookie)
These cookies collect information about users such as page load speeds, internet connection speeds, browser type, device type, screen size, etc. for the purpose of assessing the performance of a website and allowing its improvement. Once collected, the information is directly anonymised. They are set by a third party service called Google Analytics. It collects information in an aggregated (i.e., anonymous) form, including the number of visitors to the site, where visitors come from and the pages they visited. These cookies are divided into session cookies, which are erased when the user closes the browser and persistent cookies, which remains on the user’s computer/device for a pre-defined period of time (usually two years).
These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit the website (where users select their preferred language or remember settings such as whether or not they have logged in already for example). These cookies are also used to prevent a user being offered a service that had previously been offered and rejected. These cookies are persistent ones and generally kept for one year. These cookies are first-party cookies, which are set by the web server of the visited page and share the same domain.
Targeting or advertising cookies
These cookies track users’ browsing activities on websites and collect information about user’s browsing habits. These cookies are used to deliver advertisements more relevant to the website users and their interests; to limit the number of times users see an advertisement and to help measure the effectiveness of advertising campaigns. These cookies contain a unique key that is able to distinguish individual users’ browsing habits or store code that can be translated into a set of browsing habits or preferences using information stored elsewhere. They remember that a user has visited a website and this information is shared with other organisations such as advertisers.
Thanks to these cookies, we collect information about you when you interact with the ads located on our website. We do so through, amongst others, Google Analytics. We use Google Analytics’ to better understand the behaviour of our visitors, their activities on our website, identify important content so we can structure our website according to visitors needs and properly plan for and meet performance expectations based on aggregated visitor data. These cookies are set by third parties such as Google Analytics or DoubleClick when visiting third party websites that are part of advertising networks such as Google AdWords. The data contained in these cookies is set and controlled by these third parties and only anonymized demographic data about visitors is collected from their contents such as gender, age and general aggregated internet content preference categories when you visit our website.
All cookies will only be only used for the purposes stated above and to provide better services to all our website visitors so we can present our website, services and products to you in the most appropriate manner.
Please note that on this website, Google Analytics code is supplemented by “anonymizeIP” to ensure an anonymized collection of IP addresses (so called IP-masking).
3.1.3 How to control cookies?
You can control and or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
For more general information about cookies and how to disable them through your browser, visit http://www.allaboutcookies.org/.
3.2 We collect information about you via third parties
We use Google Analytics’ 3rd-party audience data such as age, gender and interests to work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other website because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.
You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioural Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/. Because those opt-out and preference control pages are specific to the individual browser used to visit it, and because that page is not operated by Eurofins, we are unable to perform the opt-outs on your behalf.
4 Sharing of information
Your personal data might be transferred to any Eurofins affiliates (which can be found at https://www.eurofins.com/).
Further, irrespective of type of information, ECL do not sell or otherwise disclose personal information about our website visitors to third parties except as described below.
- to trusted businesses or persons to process your personal information for us, based on our instructions and in compliance with the General Data Protection Regulation (EU) 2016/679.
- to service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements.
- to companies, organizations or individuals outside of Eurofins if we have a good reason to believe that access, use, preservation or disclosure of the information is reasonably necessary to:
- enforce applicable Terms of Service, including investigation of potential violations;
- meet any applicable law, regulation, legal process or enforceable governmental request;
- detect, prevent, or otherwise address fraud, security or technical issues;
- protect against harm to the rights, property or safety of Eurofins, our users or the public as required or permitted by law.
- To regulatory or law enforcement agencies if we believe in good faith that we are required by law to disclose it in connection with the detection of crime, the collection of taxes or duties, in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings;
- To third parties as part of a merger, acquisition or bankruptcy, in the event we sell or transfer all or a portion of our business or assets (including through bankruptcy).
5 Information transfer outside the European Union
Your personal data might be transferred outside the EU in case one of the recipients stated above is located outside the EU and only to countries for which:
- the European Commission has issued an adequacy decision (which guarantees that an adequate level of protection of personal data is offered in that country);
- appropriate safeguards have been provided, such as standard data protection clauses.
- is required, and approved by the ”Sponsor” for the purposes of conducting the contracted activities in support of the clinical trial or project.
6 Your rights to personal data
You have the right to ask for:
- accessing your data;
- rectifying your data;
- the portability of the data you provided to us;
- restricting the processing of your data;
- erasing your data.
You also have the right to complain to the relevant national data protection authority in case these rights are not complied with. An overview of the national data protection authorities is available at the following link: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
For type 1 information, ECL shall act in accordance with applicable legislation, and with regard to the instructions of the ”Sponsor” should requests pertaining to section 8 be received.
7 Links to other sites
We provide links to other websites for your convenience and information. These websites may have their own privacy statements or policies in place, which we recommend you review if you visit any linked websites. We are not responsible for the content of linked websites or their use.