LOCAL LANGUAGES INCLUDE:

UNITED STATES (AMERICAS) – English, Spanish
EUROPE – English, German, Dutch, Portuguese, Spanish
SINGAPORE – English, Mandarin, Malay
CHINA – Mandarin, English

Opening Hours:

EU: 8:00 AM to 5:00 PM
U.S.: 8:00 AM to 7:00 PM
ASIA: 7:30 AM to 7:00 PM
SUN: 8:00 AM to 8:00 PM [Central European Time]

The Investigator Services Centers are managed globally and use the same interconnected IT system for administration, monitoring and trend analysis of queries. The Investigator Services staff members actively contact investigator sites to resolve any queries, inconsistency or missing information. In addition, the Investigator Services Centers support investigator sites to resolve questions with regard to specimen collection kits, shipping materials, instructions, resupplies, transport and much more.

CONTACT US BY PHONE

TOLL FREE NUMBERS
Please use the drop down menus below to find the Toll Free Numbers by country. Please note that calling international Toll Free Numbers might be restricted by local phone provider or your organization.

NON-TOLL FREE NUMBERS

SPECIMEN COLLECTION KITS AND MATERIALS

Study and visit specific specimen collection and transportation kits

Eurofins Central Laboratory has over 25 years of experience in Kit Packing and Distribution Services. Eurofins Central Laboratory is a turnkey provider which deploys lean, globally standardized processes, enabling high quality GMP and FDA compliant specimen and transportation kits to be distributed worldwide. Eurofins Central Laboratory uses 3 wholly-owned and managed Kit Packing facilities in Louisville, KY, USA, Oosterhout, the Netherlands and Shanghai, China. Our facilities manufacture study and visit specific specimen collection and transportation kits and distribute over 1 Million kits annually.

Our Oosterhout facility is located within close proximity to our Breda, NL laboratory facility, our Louisville, KY facility is located within 16 miles of the largest UPS hub in the USA, and our Shanghai facility is embedded in same building as our Shanghai laboratory testing site. Our three locations provide strategic placement with the manufacturing and distribution requirements of clinical trial kits.

LABORATORY RESULTS REPORTING

Laboratory results are reported on a daily basis by email, fax, and 3-part NCR reports by mail. Based on the specifications of each Sponsor, investigator sites may be granted online access to their site-specific laboratory results using the Eurofins Fetch Data Portal.