LOCAL LANGUAGES INCLUDE:

UNITED STATES (AMERICAS) – English, Spanish
EUROPE – English, German, Dutch, Russian, Hungarian
INDIA – English, Hindi, Kannada, Urdu, Bengali, Tamil, Telugu, Malayalam, Kashmiri, Punjabi, Gujarati
SINGAPORE – English, Mandarin, Malay
CHINA – Mandarin, English

The Investigator Services Centers are managed globally and use the same interconnected IT system for administration, monitoring and trend analysis of queries. The Investigator Services staff members actively contact investigator sites to resolve any queries, inconsistency or missing information. In addition, the Investigator Services Centers support investigator sites to resolve questions with regard to specimen collection kits, shipping materials, instructions, resupplies, transport and much more.

CONTACT US BY EMAIL

USA / CANADA / LATIN AMERICA – investigator.services@eurofins.com
EUROPE – investigator.services@eurofins.com
ASIA – investigator.services@eurofins.com
CHINA – investigator.services@eurofins.com

CONTACT US BY PHONE

AMERICAS – 1 717 556 3886
EUROPE – 31 76 573 7509

TOLL FREE NUMBERS
Please use the drop down menus below to find the Toll Free Numbers by country. Please note that calling international Toll Free Numbers might be restricted by local phone provider or your organization.

SPECIMEN COLLECTION KITS AND MATERIALS

Study and visit specific specimen collection and transportation kits

All investigator sites are supplied with visit specific specimen collection and transportation kits compliant with IATA packing instructions. These kits are accompanied by intuitive request forms, pre-printed airway bills and instructions describing the logistic procedure. Eurofins Central Laboratory deploys only one logistic procedure for all available laboratory testing capabilities. To streamline operations and reduce costs, we have established dedicated specimen kit assembly facilities to support investigator sites around the world.

Eurofins Central Laboratory has two wholly owned, GMP certified Kit Manufacturing and Distribution facilities globally; 16,000 square feet of dedicated space in Oosterhout, NL and 8,000 square feet of dedicated space in Louisville, KY. Combined these two facilities manufacture to protocol-specific customization, and distribute globally, 600,000 kits annually. Our Oosterhout facility is located within close proximity to our Breda, NL laboratory facility and our Louisville, KY facility is located within 16 miles of the largest UPS hub in the USA. Both of these locations provide strategic placement with the manufacturing and distribution requirements of clinical trial kits.

By consolidating your analytical requirements under the Eurofins Scientific group of Biopharma divisions (Central Lab, Bioanalytical, Virology, Genomic, Pathology) we will be able to consolidate all consumables required by site activity, into one comprehensive service offering/clinical trial kit. This will offer reduced complexity at the investigator site level, by providing them all supplies in one shipment/one comprehensive kit, as well as reduce study budgets by consolidating and reducing the number of both outbound material shipments and return biological specimens. Read more.

LABORATORY RESULTS REPORTING

Laboratory results are reported on a daily basis by email, fax, and 3-part NCR reports by mail. Based on the specifications of each Sponsor, investigator sites may be granted online access to their site-specific laboratory results using the Eurofins Data portal (EMDP).