FETCH DATA PORTAL
The FETCH user manual is published on the FETCH Data Portal.
The FETCH Global Support Administrators can be contacted via SH-IN_Investigator_Services@
LABORATORY OPERATIONS
CENTRAL LABORATORY
North America
Eurofins Central
Laboratory Lancaster
2430 New Holland Pike
Building D, Suite 100
Lancaster, PA 17601, USA
Europe
Eurofins Central
Laboratory Breda
Bergschot 71
4817 PA Breda
The Netherlands
Asia-Pacific
Eurofins Central
Laboratory Singapore
1 International Business Park
#01-16 The Synergy
Singapore 609917
China
Eurofins Central
Laboratory Shanghai
6/F, Building 18, No 2168
ChenHang Road
MinHang District, Shanghai 201100, China
CONTACT US BY PHONE
TOLL FREE NUMBERS
Please use the drop down menus below to find the Toll Free Numbers by country. Please note that calling international Toll Free Numbers might be restricted by local phone provider or your organization.
| Brazil | 0021 800 1709 8000 | |
| Chile | 800 202 808 | |
| Colombia | 009 800 1709 8000 | |
| Mexico | 001 866 633 4638 | |
| Peru | 0800 55 378 | |
| USA/Canada | 866 633 4638 | |
| Venezuela | 0800 102 9428 |
| Austria | 00800 800 82 800 | |
| Belgium | 00800 800 82 800 | |
| Bulgaria | 00800 30026 | |
| Czech Republic | 00800 800 82 800 | |
| Denmark | 00800 800 82 800 | |
| Estonia | 00800 800 82 800 | |
| Finland | 00800 800 82 800 | |
| France | 00800 800 82 800 | |
| Germany | 00800 800 82 800 | |
| Greece | 00800 800 82 800 | |
| Hungary | 00800 800 82 800 | |
| Ireland | 00800 800 82 800 | |
| Israel | 00800 800 82 800 | |
| Italy | 00800 800 82 800 | |
| Latvia | +371 6616 3103 | |
| Lithuania | +370 5214 1812 | |
| Netherlands | 00800 800 82 800 | |
| Norway | 00800 800 82 800 | |
| Poland | 00800 800 82 800 | |
| Portugal | 00800 800 82 800 | |
| Romania | 0800 895287 | |
| Russia | 00800 800 82 800 | |
| Slovakia | +421 23305 6057 | |
| Spain | 00800 800 82 800 | |
| Sweden | 00800 800 82 800 | |
| Switzerland | 00800 800 82 800 | |
| Turkey | 00800 3192 0045 | |
| Ukraine | +380 89320 2600 | |
| United Kingdom | 00800 800 82 800 |
| Australia | 1 800 081 406 | |
| South Korea | 0079 86517 352 | |
| Malaysia | 1 800 806 324 | |
| Taiwan | 00801 651 915 | |
| Japan | 00531 650 428 | |
| Hong Kong | 800 901 312 | |
| Thailand | 001 800 656 868 | |
| North China | 10 800 6500 511 | |
| Indonesia | 001 80 3657 921 | |
| Philippines | 1 800 1651 0538 | |
| New Zealand | 800 883 007 | |
| India | 000 800 650 1438 |
NON-TOLL FREE NUMBERS
| AMERICAS | +1 717 556 3886 |
| EUROPE/AFRICA | +31 76 573 7350 |
| ASIA/AUSTRALIA | +65 6562 3858 |
| CHINA | +86 21 3620 2828 |
SPECIMEN COLLECTION KITS AND MATERIALS
Study and visit specific specimen collection and transportation kits
Eurofins Central Laboratory has over 25 years of experience in Kit Packing and Distribution Services. Eurofins Central Laboratory is a turnkey provider which deploys lean, globally standardized processes, enabling high quality specimen collection and transportation kits to be distributed worldwide. Eurofins Central Laboratory uses 3 wholly-owned Kit Packing Facilities in Louisville, KY, USA, Oosterhout, the Netherlands and Shanghai, China.
EUROFINS LABORATORY STANDARD OPERATING HOURS
Europe
Monday to Friday
08:00 to 17:00
Saturday
09:00 to 14:00
Sunday and Public Holidays
Closed
United States
Monday to Friday
08:00 to 18:00
Saturday
08:00 to 14:00
Sunday and Public Holidays
Closed
Singapore
Monday to Friday
08:30 to 18:00
Saturday
09:00 to 14:00
Sunday and Public Holidays
Closed
China
Monday to Friday
09:00 to 17:30
Saturday
09:00 to 17:30
Sunday and Public Holidays
Closed
2026 UPCOMING HOLIDAY CLOSINGS
United States
New Year’s Day 1 Jan
Memorial Day 25 May
Independence Day 4 Jul
Labor Day 7 Sep
Thanksgiving Day 26 Nov
Christmas Day 25 Dec
Europe
New Year’s Day 1 Jan
Easter Sunday 6 Apr
Kings Day 27 Apr
Ascension Day 14 May
Pentecost 25 May
Christmas Day 25 Dec
2nd Christmas Day 26 Dec
Singapore
New Year’s Day 1 Jan
Chinese New Year 17 – 18 Feb
Hari Raya Puasa 21 Mar
Good Friday 3 Apr
Labour Day 1 May
Hari Raya Haji 27 May
Vesak Day 31 May – 1 June
National Day 9 – 10 Aug
Deepavali 8 – 9 Nov
Christmas Day 25 Dec
China
New Year’s Day 1 – 3 Jan
Spring Festival 15 – 23 Feb
Qingming Festival 4 – 6 Apr
May Day 1 – 5 May
Duanwu Festival 19 – 21 Jun
Mid-Autumn Festival 25 – 27 Sept
National Day 1 – 7 Oct