EUROFINS DATA PORTAL
The EMDP user manual is published on the EMDP system.
The EMDP Global Support Administrators can be contacted via investigator.services@eurofins.com
FETCH SUPPORT
The FETCH user manual is published on the FETCH system.
The FETCH Global Support Administrators can be contacted via investigator.services@eurofins.com
LOCAL LANGUAGES INCLUDE:
UNITED STATES (AMERICAS) – English, Spanish
EUROPE – English, German, Dutch, Russian, Hungarian
INDIA – English, Hindi, Kannada, Urdu, Bengali, Tamil, Telugu, Malayalam, Kashmiri, Punjabi, Gujarati
SINGAPORE – English, Mandarin, Malay
CHINA – Mandarin, English
The Investigator Services Centers are managed globally and use the same interconnected IT system for administration, monitoring and trend analysis of queries. The Investigator Services staff members actively contact investigator sites to resolve any queries, inconsistency or missing information. In addition, the Investigator Services Centers support investigator sites to resolve questions with regard to specimen collection kits, shipping materials, instructions, resupplies, transport and much more.
CONTACT US BY EMAIL
USA / CANADA / LATIN AMERICA – investigator.services@
EUROPE – investigator.services@
ASIA – investigator.services@
CHINA – investigator.services@
CONTACT US BY PHONE
AMERICAS – 1 717 556 3886
EUROPE – 31 76 573 7509
TOLL FREE NUMBERS
Please use the drop down menus below to find the Toll Free Numbers by country. Please note that calling international Toll Free Numbers might be restricted by local phone provider or your organization.
Brazil – 0021 800 1709 8000
Canada – 866 633 4638
Chile – 800 202 808
Colombia – 009 800 1709 8000
Mexico – 001 866 633 4638
Peru – 0800 55 378
USA – 1 866 633 4638
Venezuela – 0800 102 9428
Austria – 00800 800 82 800
Belgium – 00800 800 82 800
Bulgaria – 00800 30026
Czech Republic – 00800 800 82 800
Denmark – 00800 800 82 800
Estonia – 00800 800 82 800
Finland – 00800 800 82 800
France – 00800 800 82 800
Germany – 00800 800 82 800
Greece – 00800 800 82 800
Hungary – 00800 800 82 800
Ireland – 00800 800 82 800
Israel – +972 1801 227263
Italy – 00800 800 82 800
Latvia – +371 6616 3103
Lithuania – +370 5214 1812
Netherlands – 00800 800 82 800
Norway – 00800 800 82 800
Poland – 00800 800 82 800
Portugal – 00800 800 82 800
Romania – 0800 895287
Russia – 8 10 800 800 82 800
Slovakia – +421 23305 6057
Spain – 00800 800 82 800
Sweden – 00800 800 82 800
Switzerland – 00800 800 82 800
Turkey – 00800 3192 0045
Ukraine – +380 89320 2600
United Kingdom – 00800 800 82 800
Australia – 1 800 081 406
South Korea – 0079 86517 352
Malaysia – 1 800 806 324
Taiwan – 00801 651 915
Japan – 00531 650 428
Hong Kong – 800 901 312
Thailand – 001 800 656 868
North China – 10 800 6500 511
Indonesia – 001 80 3657 921
Philippines – 1 800 1651 0538
New Zealand – 800 883 007
China – 800 819 2435
SPECIMEN COLLECTION KITS AND MATERIALS
Study and visit specific specimen collection and transportation kits
All investigator sites are supplied with visit specific specimen collection and transportation kits compliant with IATA packing instructions. These kits are accompanied by intuitive request forms, pre-printed airway bills and instructions describing the logistic procedure. Eurofins Central Laboratory deploys only one logistic procedure for all available laboratory testing capabilities. To streamline operations and reduce costs, we have established dedicated specimen kit assembly facilities to support investigator sites around the world.
Eurofins Central Laboratory has two wholly owned, GMP certified Kit Manufacturing and Distribution facilities globally; 16,000 square feet of dedicated space in Oosterhout, NL and 8,000 square feet of dedicated space in Louisville, KY. Combined these two facilities manufacture to protocol-specific customization, and distribute globally, 600,000 kits annually. Our Oosterhout facility is located within close proximity to our Breda, NL laboratory facility and our Louisville, KY facility is located within 16 miles of the largest UPS hub in the USA. Both of these locations provide strategic placement with the manufacturing and distribution requirements of clinical trial kits.
By consolidating your analytical requirements under the Eurofins Scientific group of Biopharma divisions (Central Lab, Bioanalytical, Virology, Genomic, Pathology) we will be able to consolidate all consumables required by site activity, into one comprehensive service offering/clinical trial kit. This will offer reduced complexity at the investigator site level, by providing them all supplies in one shipment/one comprehensive kit, as well as reduce study budgets by consolidating and reducing the number of both outbound material shipments and return biological specimens. Read more.
LABORATORY RESULTS REPORTING
Laboratory results are reported on a daily basis by email, fax, and 3-part NCR reports by mail. Based on the specifications of each Sponsor, investigator sites may be granted online access to their site-specific laboratory results using the Eurofins Data portal (EMDP).
2019 HOLIDAY CLOSINGS
United States
New Year’s Day 1 Jan
Memorial Day 27 May
Independence Day 4 Jul
Labor Day 2 Sep
Thanksgiving Day 28 Nov
Christmas Day 25 Dec
Europe
New Year’s Day 1 Jan
Easter 21 Apr
Easter 22 Apr
Kings day 27 Apr
Ascension Day 30 May
Whitsun 9 May
Whitsun 10 May
Christmas Day 25 Dec
Christmas Day 26 Dec
Singapore
New Year’s Day 1 Jan*
Chinese New Year 5-5 Feb*
Good Friday 19 Apr
Labour Day 01 May
Vesak Day 19 May*
Hari Raya Puasa 5 Jun
National Day 9 Aug
Hari Raya Haji 11 Aug*
Deepavali 27 Oct*
Christmas Day 25 Dec
*The following Monday will be a public holiday
China
New Year’s Day 30 Dec-1 Jan
Spring Festival 4-10 Feb
Ching ming Festival 5-7 Apr
Labour Day 1 May
Dragon Boat Festival 7-9 Jun
Mid-Autumn Festival 13-15 Sep
National Day Holiday 1 Oct-7 Oct
Couriers

North America
Integrator: FedEx
Specialist: Marken
Latin America
Integrator: Ocasa
Specialist: Ocasa
Europe
Integrator: DHL
Specialist: Marken
Africa & Middle East
Integrator: DHL
Specialist: Marken & PDP
Asia Pacific
Integrator: DHL & TNT
Specialist: Marken & MNX
For further information please contact us.